Do you have to sign a minimum contract?

 

There is no minimum term contracts with Too Clean, you can simply book as many cleans as you like.

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Can you hold the property keys?

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Absolutely! Our operatives follow strictly our Safe and Secure key holding policy.

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What are the minimum hours per visit ?

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The minimum number of hours per visit are:

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• 2hrs per visit for Regular domestic cleaning

• 3hrs per visit for End of tenancy cleaning

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Can I specify the day that the cleaner comes ?

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Yes, the cleaner will come the day that you require, if the cleaner is not available that day, we will reschedule the cleaning to a day that suits you.

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What if we are not happy with the service ?

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Just give us a call or email with photos attached and we send the same cleaner back to re-do whatever it is in question free of charge as long as you notify us within 3 days.

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Do I have to be at home when the cleaners are coming ?

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It is optional. You may give us a key or you can just meet the cleaner at the house and than you may come back when they finish for an inspection.

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Do I have to do anything before the clean ?

 

In order to provide high standard and efficient cleaning service, it is advisable that any small items such as toys or other household items be organized/removed.

 

 

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What are your office opening and cleaning working hours?

 

Our office hours are:

• Monday to Friday from 8am to 7pm.

• Saturday and Sunday from 9am to 6pm

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Our cleaning hours are:

• 24 hours a day 365 days a year

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Which areas do you cover?

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We cover all London postcodes (EC, E, W, N, NW, S, SE, SW, UB, HA, TW), and various other London areas. Speak to one of our friendly advisors if your not sure if we cover your postcode.

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Do I need to pay the Congestion and ULEZ charge ?

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If your property is located in the central Congestion Charging zone; you will have to pay the Congestion and ULEZ Charge for our vehicle. This will be added to your final bill.

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What payment methods do you use ?

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We accept Mastercard and Visa Debit card (No credit card payments allowed)

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Do I need to provide cleaning equipment and materials ?

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Our End of Tenancy service prices include everything necessary to complete the service professionally. We just need access to the property, running hot water and electricity.

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Do I need to pay for parking ?

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Unfortunately parking charges are extra cost and will be added to your bill.

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Of course, if you can provide a parking slot for our team or Visitor’s permit – no extra charges will apply. We always do our best to find a free parking nearby first.

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Can I cancel a cleaning service after it has already been booked ?

 

If you need to cancel your booking, you need to notify us at least 48 hours before the service is due to take place.

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If you fail to give the required notice and cancel on the same day as the service you will be charged cancellation fee of 50%.

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Will the cleaner wash up dishes?

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This comes as standard for both our Regular Domestic and End of tenancy cleaning service. For all other services please discuss with our team.  

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How long will it take for the carpets to dry after the steam clean ?

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We use professional equipment and we use fast drying system, your carpet will be dry within couple of hours of the cleaning. Only wool carpets take longer up to 4 hours

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How do I submit a complaint?

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After your cleaner has visited you will receive a rating email, where you can give your cleaner a star rating out of 5. If you rate 3* or less, we will ask you to leave some comments on what went wrong. Alternatively you may contact us at: info@toocleanlondon.com

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What is the latest booking time for urgent cleans?

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Too Clean can certainly help out with last minute or urgent cleans - you can book a cleaner for the next day until 18:00 the day before. For example, if you want a clean on Saturday, you can book until 18:00 on Friday.

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How can I contact Too Clean?

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The best way to contact our customer support team is via email at info@toocleanlondon.com. Or by contacting us at: 020 3955 6701

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You can also contact us using our online chat facility, which can be found throughout our website by clicking on the Support button in the bottom right of our site. Online chat is available Monday-Friday, 08:00-18:00 during business hours. 

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Please note that our online chat facility may be unavailable during busy periods.

 

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How can I rate my cleaner/ give feedback ?

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After your cleaner has visited you will receive a rating email, where you can give your cleaner a star rating out of 5 with feedback. If you rate 3* or less, we will ask you to leave some comments on what went wrong.

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